FAQ
Products are available through selected sales channels – depending on the collection: online, in brick-and-mortar stores, or through individual orders. Current availability information can be found with specific products or in the "Contact" section.
Yes - we offer the possibility of individual projects (after prior consultation). The scope and availability depend on the season and current collections. Contact us for details.
The easiest way is via the contact form, email, or phone. After receiving your inquiry, we will get back to you with proposed dates and information on what materials to prepare (e.g., inspirations, dimensions, occasion).
The lead time depends on the nature of the order (product available immediately / sewing / individual design). For individual orders, the deadline is set after consultation and confirmation of the scope.
If the order has not yet entered the fulfillment stage, we can usually make changes. For custom projects, modifications are possible at agreed stages of the process. It is advisable to contact us as soon as possible.
For custom orders, amendments are part of the fitting process (as agreed upon).
Care recommendations can be found on the label and (if applicable) in the product description. We recommend following the manufacturer's instructions and, for delicate fabrics, professional cleaning.
The possibility of return/exchange depends on the type of order. Personalized products and custom-made designs are usually non-returnable. Detailed conditions can be found in the return policy or terms and conditions.
Yes, in many cases this is possible. If you don't see your location in the delivery options, please contact us - we will check available solutions.
For collaborations, media, stylists, and rentals, please contact us via email with a brief description of the project, deadlines, and usage context.
Write to us via the form or email. We respond as quickly as possible and direct the matter to the appropriate person.

